Customer Success

Evolving User Expectations: How to Adapt Your SaaS Strategy

by

In the fast-paced world of SaaS, understanding your users is crucial. As teams grow and their needs change, so do their expectations from your product. Many B2B SaaS startups fall into the trap of defining their ideal customer profile (ICP) once and then neglecting to adapt as their users evolve. This oversight can lead to … Read more

How to Evolve Your Ideal Customer Profile (ICP) as Users Grow

by

How to Evolve Your Ideal Customer Profile (ICP) as Users Grow Many SaaS businesses define their ICPs early and stick to those profiles. But in reality, your users change as they grow—their needs, expectations, and maturity evolve. Skipping this evolution can limit your growth and lead to wasted resources. Embracing the changing stages of your … Read more