Kano Model Analysis for Improving Quality and Customer Satisfaction Every company’s success depends on its ability to satisfy customer needs in an effective way. However many business organizations take customer needs and quality for granted by making many assumptions regarding their customer satisfaction, needs, requirements and preferences. The reality is that without really understanding what … Read more
Key Performance Indicators for Quality Assurance and Quality Management Examples and Templates KPIs for Quality Assurance Examples: Creating and delivering quality products to customers can be a tough job. Customers expect so much from us these days that if our product is not their quality – yhey probably won’t use it again because … Read more
The Project Management Body of Knowledge and Key Project Terms “Project management is the actual use of procedures, techniques, information, capabilities and knowledge to accomplish the particular project goals and objectives.” 11 Project Management Concepts 1. Project Management Context Projects run within surroundings much wider than the actual project by itself. Typically the project … Read more
Quality Management Plan Templates, Tools and Software Accomplishing high quality requires preparing as well as working hard, however as soon as accomplished it is actually a thing you will be happy with as well as others will certainly appreciate. The Quality Management Plan Template can get you on target. Executives, management and others will certainly … Read more
Process Virtually any recurring business activity whether it is within a production or service setting. Quality management professionals gather information about variations throughout results related to each and every process for continuous improvement. Six sigma Six sigma is actually a statistical principle which calculates a process defects. Accomplishing six sigma implies the processes will be … Read more
PDCA PDCA is a general methodology or framework for continuous problem solving process: Plan Do Check Act It is used in quality management as a foundation of the overall quality management approach in the organization.