Call Center Metrics: Understanding the 5 Most Important Call Center KPIs Using Call Center KPIs to Help Your Department Succeed The technology available for collecting call center KPI (Key Performance Indicators) data is extensive these days. In fact, the managers of most of these departments are typically able to provide the numbers for everything ranging … Read more
Employee engagement survey questions and examples When we talk about employee engagement it has to deal with the feeling an employee get when working at a certain organization and how committed they are to making sure the organization succeeds. Managers should always ensure that they have a system in place that promotes employee engagement; it … Read more
What is Employee Engagement? Gone are the days when most employees used to work at corporations feeling disconnected from the company. It still happens but not at the large scale it used to. Over the years we have seen a shift in company cultures all across the business landscape, managers and executives are now taking … Read more
Free Weekly Timesheet Excel Template The Excel weekly time sheet template is a very simple and effective way to organize your weekly employee schedule, track hours and pay for each of your employees. For each week you can enter the data for every employee and print the template. Assign start and … Read more
Accounting for Petty Cash Petty cash can be described as small amount of cash which is held within the business property to cover small cash needs. Instances of these types of payments are usually company supplies, paper supplies, coffee, and the like. Petty cash is usually kept in the petty cash drawer as well as … Read more
5S Lean Manufacturing Principles That Can Help Your Organization These 5S management elements describe how you can organize your work space so you can achieve a better effectiveness and efficiency simply by determining and keeping the items utilized, sustaining the place and items, as well as preserving the actual new order. The actual decision process … Read more
Key Performance Indicators for Operations Manager Operations managers are responsible for managing the different areas of the company that handles the production and distribution of goods and services. They are the ones who track the necessary information to make sure that the manufacturing and warehousing areas of a company is in order. When it comes … Read more
Free 360 Degree Performance Appraisal Forms and Example Questions Performance appraisal is a organized information on the work related strengths and weaknesses associated with an person or a team. The 360 Degree Performance Appraisal process includes opinions from your employee’s subordinates, co-workers, and managers, in addition to a self-evaluation done by employee himself/herself. In a … Read more
Bottleneck Analysis Definition A bottleneck is usually a place of congestion within a system that happens when workloads get to specific point faster than this point could handle them. The actual inefficiencies as a result of the bottleneck frequently build a queue and a extended total cycle time. As an example, an organization whose product … Read more