Quality Goals, Quality Plans & Quality Tools in QMS

Establishing Clear Quality Goals, Effective Quality Plans & Utilizing the Right Quality Tools in Your QMS In today’s competitive marketplace, companies—big and small—must develop and implement robust quality management programs. These initiatives are designed not only to enhance performance but also to boost customer satisfaction with products and services. A key to success lies in … Read more

Quality Tools, KPIs, Metrics, DMAIC and Six Sigma for Sales and Marketing

Quality management methodologies and control tools, such as Six Sigma, Total Quality Control, Statistical Process Control (SPC), and Quality Deployment, have long been established as effective means to improve organizational process performances, especially in manufacturing and industrial settings. However, when applying these strategies to sales and marketing, a significant gap often exists. This disconnect arises … Read more