Business tools that are used to assess how efficiently and successfully a business is able to accomplish its’ goals are known as ‘Key Performance Indicators (KPI)’. For measuring quality, the KPI’s are incredibly intensive and crucial for a business.
They play a pivotal role in assuring quality control and effectiveness of the current rules and regulations of a corporation.
Therefore, here are some of the inevitable quality KPIs you should consider when creating your quality control KPIs system.
1. Documents (Notification Response Rate)
There are times when a firm may need instant feedback on some paperwork. To ensure quality and rapidity, employees or concerned personnel can receive a notification, response to it by entering the file and making the necessary changes or just marking it as read. Some examples of this KPI can be as follows:
- The time invested from the order to distribution
- The time required to respond to a notification
2. Audits (Finding Closure Performance)
This KPI helps a firm to identify employees who lack diligence and high productivity levels. When there is a mishap in an audit, the production line is disrupted and the employees are informed immediately to fix it within a given date.
In this manner, the employee’s dedication and quality of work can be tested. Some examples of the KPI are:
- Ensuring proper incorporation of information while auditing.
- Maintaining the scheduled date and time for submission.
3. Risk (Overdue Risk Assessments)
For any leader of an organization, it is extremely important that he/she has the ability to assess risks and take measures accordingly.
This KPI ensures the assigned group to function methodically as they will be under observation constantly. Furthermore, the leader will also be able to see if the hierarchy is being maintained or not as it is important for quality control.
Some examples of this KPI can be:
- Proper evaluation of data to ensure quality
- Uninterrupted communication within the corporation
4. Issues (Overdue Issues)
If an organization is simultaneously failing to meet deadlines set by clients or consumers, it is deteriorating in areas of quality and brand image.
This identifies one of the major issues of the employee quality as this KPI decides whether the workers need more training or not. It can also indicate the need for further recruitment or managerial changes.
Some examples are:
- Maintaining a data sheet to record employee contribution
- Assessing employee traits to increase the productivity level
5. Training (Overdue Training Requirement)
Suppose an organization has scheduled a particular training session for employees. How would the employees know about it or how would they comprehend whether it was useful or not?
This KPI enables a firm to recognize the urgency of training or the lack of training an employee can have. Some examples of quality KPI can be:
- Keeping track of employees completing a training session
- Monitoring employee performance after training
Quality KPI’s are a great way to value employee and production quality. It will help a business to learn from the past, to maintain a standard performance during the present period and to perform better in the future.
Use the quality templates and for more advanced quality control management use the SPC Excel charts which are automated to track your quality process improvement efforts.