Customer service is the service you provide to your customers prior to as well as once they purchase your product or service. Customer service helps them have effortless and pleasant experience with your organization. Successful businesses recognize that customer service is more than simply giving answers but it is a vital part of the guarantee your company makes to the customers.
Improving Customer Retention The specific time period is determined by the company’s specific business and average frequency of purchase by the customers. Retaining customers (reducing customer turnover) is critical for profitability and business success. Marketing and Sales Managers who develop … Continued
Effective customer retention is a strategic long-term process and it is organized and executed throughout the entire life of the customer from the very first customer engagement till the end. In order for the customer retention program to work successfully … Continued
Compared to other performance management approaches the balanced scorecard provides more than financial KPIs and measures, but it incorporates four strategic categories of performance indicators into one strategic system. The four categories include: financial, customer, process and learning & growth … Continued
