Complex decisions require well organized and structured approaches. A good decision making structure will help you outline your potential options and evaluate those options by comparing them on critical and important variables like risk, cost, profit, customer value, timing, resource requirements, etc. Generally speaking making decision is a process of making a tradeoff between risks … Read more

How to Pick KPIs for Management Dashboard Reporting The business process perspective of the balanced scorecard and every operational dashboard in business reporting is a critical driver for the productivity in the organizations. This is true for every type of business – service operations, manufacturing companies, professional practices and small businesses. This means that developing … Read more

Step costs are costs that will remain fixed over the range of a certain activity and after that they’ll change. Basically, these types of costs change in batches or certain fixed ranges at some point in time. As your capacity and operations change these ranges will change as well changing your cost structure (both fixed … Read more

The top priority and the main objective of the cost of quality approach should always be to improve the performance by focusing on continuously reducing the poor quality in every aspect of the business operations. The common issue in cost analysis for quality professionals occurs when hidden, indirect and opportunity costs have been ignored or … Read more

How to Use Conjoint Analysis? Conjoint Analysis Examples Tools and Templates Each and every product and service is a bundle of different attributes such as design attributes, features, functionality and physical attributes. Every product or service attribute which drives the value for the customer is relevant and used in conjoint analysis. Marketing research and marketing … Read more

Managing customer service operations is very important function for every business organization. This is where your employees interact directly with your customers. There are many important outcomes from your customer service such as gathering customer data, analyzing the types of interactions or calls, measuring the trend in customer satisfaction, answering customer questions, helping existing customers, … Read more