What is Account Management and Why it is important Account management is the ongoing process of retaining and growing the business with your existing accounts or customers. It is widely used practice by sales reps and business managers in each and every industry and it is generally used with the top accounts or critical … Read more
Risk Management Process and Risk Management Plan What is Risk Management? Risk Management is the process of managing risk in business in order to minimize or avoid the unfavorable and uncertain events in business. Making the right business decisions, developing business plans with risk management taken into consideration and developing business management system and … Read more
Business analytics dashboard reporting and business intelligence benefits Business analytics dashboard is necessary ingredient for success of your business. The main goal of a business dashboard is to present an efficient business insight into the performance of your organization. It shows the critical success factors and KPIs in an easy to understand way by using … Read more
Multivoting tool helps teams prioritize and simplify long list of ideas after brainstorming Multi voting is actually a team decision making approach useful to reduce the amount of information to a certain workable list of ideas and items using an organized group of votes. The outcome of multivoting is usually a short list determining what … Read more
Call Center Metrics: Understanding the 5 Most Important Call Center KPIs Using Call Center KPIs to Help Your Department Succeed The technology available for collecting call center KPI (Key Performance Indicators) data is extensive these days. In fact, the managers of most of these departments are typically able to provide the numbers for everything ranging … Read more
Employee engagement survey questions and examples When we talk about employee engagement it has to deal with the feeling an employee get when working at a certain organization and how committed they are to making sure the organization succeeds. Managers should always ensure that they have a system in place that promotes employee engagement; it … Read more
What is Employee Engagement? Gone are the days when most employees used to work at corporations feeling disconnected from the company. It still happens but not at the large scale it used to. Over the years we have seen a shift in company cultures all across the business landscape, managers and executives are now taking … Read more