What is a Step Cost?

Step costs are costs that will remain fixed over the range of a certain activity and after that they’ll change. Basically, these types of costs change in batches or certain fixed ranges at some point in time. As your capacity and operations change these ranges will change as well changing your cost structure (both fixed … Read more

Cost of Quality: The 4 Categories of Quality Costs

The top priority and the main objective of the cost of quality approach should always be to improve the performance by focusing on continuously reducing the poor quality in every aspect of the business operations. The common issue in cost analysis for quality professionals occurs when hidden, indirect and opportunity costs have been ignored or … Read more

Conjoint Analysis in Marketing

How to Use Conjoint Analysis? Conjoint Analysis Examples Tools and Templates Each and every product and service is a bundle of different attributes such as design attributes, features, functionality and physical attributes. Every product or service attribute which drives the value for the customer is relevant and used in conjoint analysis. Marketing research and marketing … Read more

KPIs for Customer Service Reporting

Managing customer service operations is very important function for every business organization. This is where your employees interact directly with your customers. There are many important outcomes from your customer service such as gathering customer data, analyzing the types of interactions or calls, measuring the trend in customer satisfaction, answering customer questions, helping existing customers, … Read more

Cost per Hire: Measuring your top HR metrics

The process of hiring and retaining your top performers has a strategic impact on your organization. Every organization is on continuous search for high talent – people who have the skills, expertise and experience which are in line with the company’s vision, strategy and operations. In addition the company culture as a very important part … Read more

Test Pilot Quality Control Process

Selecting the suitable pilot project for the new QC system On many occasions, the most effective method to putting into action a quality management system would be to release a pilot project. The pilot project is actually a try out or perhaps testing of the approach on a small scale, carried out for that reason … Read more

Employee Turnover | Top HR Metrics and KPIs

What is Employee Turnover? Employee turnover is simply a rate at which your company loses your existing employees and hires new employees. Basic tips on how to explain employee turnover rate is actually how much time in general the workforce is likely to stay with the organization. Workforce turnover is usually assessed for particular businesses … Read more