Customer Service KPIs Customer service is a constantly moving target. With today’s fast‑paced environment it’s easy to miss the small details that drive big results. An unhappy customer, a poorly handled ticket, or an over‑worked agent can slip through the cracks and impact overall performance. How can you keep every part of customer service under … Read more
Data Mining: Understanding Key Performance Indicators (KPIs) Data mining is a crucial process for extracting useful information from large datasets. When implemented effectively, it can provide clarity in management reports and KPI reports. These reports address important questions and drive strategic decision-making. The Importance of Multidimensional Modeling Multidimensional modeling allows for better insights by organizing … Read more
What Is an Excel Management Reporting System? An Excel Management Reporting System (EMRS) is a collection of spreadsheets, dashboards, and templates that turn raw business data into actionable insights. It lets finance, sales, and operations teams track performance, spot trends, and make data‑driven decisions without the need for costly BI tools. Key Benefits of Using … Read more
How to Use Excel for Business Scenario Analysis Performing ‘What-If’ scenarios transforms Excel spreadsheets from static reports into dynamic business tools, empowering you to make informed business decisions. These scenarios allow you to replace values, analyze various outcomes, and choose the best options for your specific situation. Why Use Scenarios in Excel? Excel scenarios are … Read more
What Drives Your Inventory Turnover Rate? Understanding why inventory moves—or doesn’t—through your warehouse is the first step to boosting profitability. A solid inventory‑management approach reduces the many forces that can drag down turnover and helps you meet operational targets faster. Key Factors That Influence Turnover Product‑Life‑Cycle Stage Introduction & Development: New products typically see rapid … Read more
What Is an Accounts Payable Report? Accounts payable (AP) reports are a collection of financial statements that show a company’s short‑term and ongoing payment obligations. They give business owners visibility into cash outflows, supplier balances, and the health of the payables function. Core AP Reports Every Small Business Should Track 1. Reconciliation Report Matches AP … Read more
Creating Sales Force for your Company Sales Team, Structure, Pay and Strategy If you’re getting started right now, you could be a general manager, sales director, advertising manager, operations manager as well as single sales rep everything together and also stuffing what additional areas are out there in the business. When you develop, nevertheless, you … Read more