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Business Workflow

Service Process Mapping: Ideas and Tools

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What Is Service Process Mapping? Service process mapping is a visual technique that captures every step, decision point, and interaction involved in delivering a service. By turning a chaotic flow of activities into a clear diagram, you can see where value is created, where waste occurs, and where improvements can be made. Why Map Service … Read more

Categories Business Resources Tags Business Workflow, Process Improvement, service mapping

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