Strategic Triangle 3C Model by Kenichi Ohmae The Strategic Triangle Model, also known as the 3C Model, was developed by Kenichi Ohmae, a renowned Japanese strategist. This model emphasizes that a successful business strategy must focus on three critical factors: Corporation, Customers, and Competitors. These three elements together create a strategic triangle that helps businesses … Read more
Essential Call Center Metrics and KPIs to Track For any call center manager aiming to improve performance, tracking the right metrics and key performance indicators (KPIs) daily is crucial. These metrics act as a compass, guiding continuous improvements to deliver excellent customer service while balancing operational efficiency. Top 8 Call Center Metrics and KPIs Examples … Read more
Mastering Organization Design and Development: 9 Essential Rules for Managers Effective organization design isn’t just about charting boxes and lines. It’s a strategic toolkit that shapes how your business achieves its goals, adapts to change, and sustains competitive advantage. While every business is unique, certain foundational principles guide successful organization development universally. Why Organization Design … Read more
Mastering Non-profit Performance with Custom Excel KPIs Dashboards Every successful non-profit organization relies on clear, actionable metrics to guide its mission and measure progress. Building an effective KPIs (Key Performance Indicators) dashboard in Excel doesn’t have to be complex or overwhelming. With this resource, you’ll learn how to create, customize, and leverage dashboards that support … Read more
Creating an Effective Car Dealership Metrics and KPIs Excel Dashboard In today’s competitive automotive industry, having a clear view of your dealership’s performance is vital. A well-designed Excel dashboard can transform complex data into actionable insights, guiding strategic decisions and boosting profitability. Why Build a Car Dealership KPI Dashboard in Excel? Centralize vital metrics for … Read more
Harnessing Supply Chain Metrics and KPIs with an Excel Dashboard Managing a supply chain effectively hinges on tracking the right metrics and key performance indicators (KPIs). These measurements provide clarity on operational efficiency, customer satisfaction, and cost management. Yet, many supply chain professionals find it challenging to create comprehensive reports because of lack of expertise … Read more
Enhance Ambulatory Health Care Management with Metrics & KPI Dashboards Managing ambulatory health care services involves juggling numerous metrics, reports, and performance indicators. For directors and managers, the challenge is to identify which KPIs truly reflect operational success and patient care quality. This requires a strategic approach to tracking and analyzing key data points—something that … Read more