Category: Quality Management

What is Quality Control?

This QC system of processes includes controlling and effectively managing all the incoming materials, tasks, human activities, equipment, machines, automation, statistical process control, etc. to ensure that each step in the process satisfies the specific standards. Quality can be controlled throughout the entire process. The sooner in the process quality errors are detected the better […]

Read More

Voice of the Customer (VOC)

The perfect case scenario would be to have your ideal customer brainstorming and evaluating ideas with your team about what the perfect product would be in terms of benefits and features for the customers. In some cases this is feasible. You can talk to your ideal clients and gather their input regarding what they value […]

Read More

SIPOC Tool for Process Analysis

SIPOC stands for suppliers, inputs, processes, outputs, customers. SIPOC is a management tool frequently used for process analysis in production and operations management as well as in business process improvement. The approach is general so it can be applied to any analysis in business, although it was originally used by quality management and production management […]

Read More

Quality Management Tools

PDCA PDCA is a general methodology or framework for continuous problem solving process: Plan, Do, Check, Act. It is used in quality management as a foundation of the overall quality management approach in the organization.

Read More

Quality Terms: Understanding the difference between QA and QC

Quality management and six sigma professionals use the terms Quality Control and Quality Assurance frequently in their meetings, documents, analysis, plans and presentations. In addition, the most frequently terms used are TQM or total quality management, six sigma, statistical quality control, statistical process control and quality deployment. However business people who are not familiar with […]

Read More

7 Basic Quality Tools

1. Fishbone diagram Fishbone diagram or chart also known as cause and effect or Ishikawa chart / diagram is a quality management tool which is mainly used where there is a requirement for organized and structured grouping, segmentation or categorization of information and data. The fishbone analysis helps quality professionals to identify and analyze the […]

Read More

Fishbone Diagram, Ishikawa Diagram or Cause-and-Effect Diagram

Fishbone diagram is mostly used in quality control management and business process improvement initiatives. However this practical and very effective business tool can be also applied in any business situation where there is a need for structured categorization, analysis and presentation of the main issues in any opportunities and problems. The fishbone diagram is also […]

Read More

Service Marketing: The Top 5 Elements in Marketing and Selling Services

The typical commodity product sellers from the past, today provide various services along with their physical products such as delivery, insurance, installation, warranties, ongoing support, customer service, etc. By doing that, they improve their physical offering and deliver better and more competitive customer experience and satisfaction. Marketing and selling services successfully requires organized approach focused […]

Read More

QC, SPC, Six Sigma, Quality Management, Quality Control Tools, Tips, Articles and Templates

Total Quality Management Guides, Resources, Software, SPC Control Charts and more quality tools and templates for quality professionals. Tips and Questions for your new Pilot QC Process Well, you have been developing the new quality control process and looking forward to implement it and see the expected results and improvements – however starting with a […]

Read More

Six Sigma

Read More